The Assistant General Manager supports the Restaurant Manager, Shift Leads, and Team in daily operations. They assume full managerial responsibilities in the Restaurant Manager’s absence, focusing on floor operations, training, and team leadership. This role helps drive top-line sales and profitability while maintaining Brand standards and compliance with franchisee policies and applicable laws.
Key Responsibilities:
- Perform all duties of Restaurant Team Members
- Lead team meetings alongside the Restaurant Manager
- Oversee Brand Training Programs, including scheduling, training, and certifying team members
- Ensure Brand standards, recipes, and systems are executed
- Foster a guest-focused culture and implement action plans based on guest feedback
- Communicate restaurant priorities, goals, and results to the team
- Assist with product rollouts, in-store marketing, and promotional initiatives
- Maintain safety, food safety, and sanitation standards in compliance with regulations
- Control costs to optimize profitability
- Conduct and oversee inventory management
- Assist with labor scheduling to meet service standards and guest demand
- Support staff assignments, deployment, and vendor orders
- Conduct self-assessments and implement corrective action plans
- Ensure adherence to the restaurant budget
- Oversee cash management and ensure compliance with financial policies
- Conduct random morning, afternoon, and evening visits to ensure compliance with store policies and procedures.
Management Responsibilities:
- Recruit, hire, onboard, and develop team members
- Assist in performance appraisals for team and shift leads
- Coach employees to improve sales, profitability, and guest satisfaction
Qualifications:
• 1+ years of experience in the food service or retail environment
• Basic computer, math, and financial management skills.
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant, or hospitality
• Ability to train and develop a team
Key Skills & Traits
• Strong analytical and business acumen
• Team-oriented in a fast-paced environment
• Punctual, honest, and positive attitude
• Willingness to learn and adapt to change
• Guest-focused with strong time management and problem-solving skills
• Motivational leadership abilities
Physical Requirements:
• Standing for extended periods
• Repetitive movements such as bending, stooping, and reaching
• Lifting objects, ice, products, and boxes up to 20lbs
• Wearing a headset
• Working in a compact space
Company Introduction
Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.